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Privacy Policy

Effective Date: May 21, 2026

At Muthu Traders, accessible from muthutraders.in, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

 

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, or contact us. This includes:

  • Personal Identification: Name, phone number, and email address.

  • Transactional Data: Shipping address, billing address, and order details.

  • Payment Details: Processed securely through authorized payment gateways (we do not store raw card/bank data).

  • Technical Data: IP address, device/browser type, and website usage statistics collected automatically.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process, fulfill, and deliver your orders.

  • To send order updates, tracking details, and invoices.

  • To provide efficient customer support.

  • To improve our website functionality and overall customer experience.

  • To send promotional emails, special offers, and newsletters (you can opt-out at any time)Process and deliver orders

    • Provide customer support

    • Send order updates

    • Improve website performance and customer experience

    • Share offers, discounts, and promotional updates

3. Payment Security & Data Retention

  • Secure Transactions: All online transactions are processed through encrypted and secure payment gateway providers. We do not store or have access to your complete credit/debit card numbers or net banking credentials.

  • Data Retention: We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

4. Sharing of Information

We strictly do not sell, rent, or trade your personal data with third parties for marketing purposes. We only share information with trusted partners to run our operations:

  • Service Providers: Delivery/courier partners and payment gateways.

  • Legal Requirements: Government or law enforcement authorities when required under applicable laws.

5. Cookies and Tracking Technologies

  • Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic.

  • You can choose to disable cookies through your individual browser settings; however, doing so may affect the functionality of certain parts of our website.

6. Third-Party Links

Our website may contain links to external third-party sites. We do not own or control these websites and are not responsible for their privacy policies or practices. We recommend reading their policies before sharing data.

7. Children’s Privacy

Our services are intended for users who are at least 18 years of age. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with data, please contact us immediately.

8. Your Rights

Depending on your location, you have the following rights regarding your data:

  • Access & Correction: Request a copy of your data or update incorrect information.

  • Deletion: Request the permanent removal of your personal data (subject to legal or billing retention requirements)

9. Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000, and rules made there under, if you have any questions, concerns, or grievances regarding this Privacy Policy, please contact us:

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